Within the scope of the activities carried out by Future Healthcare Virtual Clinic and based on its mission, vision, and values, the following Quality Policy has been defined, which aims to guide and support the strategic objectives set.

Establish a relationship of trust with all partners and suppliers, with the aim of fully satisfying customer needs;
Ensure excellence in customer service, guaranteeing that the service provided is carried out by qualified healthcare professionals;
Identify customer expectations regarding the health outcomes they value and implement innovative methodologies for their satisfaction and loyalty. Thus promoting the improvement of health, life, and well-being quality;
Promote health literacy among customers by providing the necessary health information for informed and conscious decision-making.
Ensuring compliance with the legal, regulatory, and tax requirements of the activity;
Promoting the satisfaction and motivation of all employees, recognizing their potential and enabling professional development.
Promoting, encouraging, and ensuring the continuous improvement of the quality of processes and services through the implementation of preventive and corrective actions, including the analysis of feedback received in the previous point;