Marcações
Marcações

Terms and Conditions

This document sets out the General Terms and Conditions (hereinafter T&C) governing the use of the website https://fhvirtualclinic.com/.

Before using or contracting any service available on this page, we suggest that you carefully read these T&C. By continuing to use it, the User will be accepting the following T&C.

Any commercial transactions carried out through this website also imply acceptance of the Contracting T&C inherent to each service available.

If the User does not agree with the content of these T&C, they must leave the website and/or not contract any of the services offered on this page.

1. WEBSITE OWNERSHIP

The website https://fhvirtualclinic.com/ is owned by the commercial company FHVC – FUTURE HEALTHCARE, VIRTUAL CLINIC, UNIPESSOAL, LDA. (hereinafter referred to as FHVC), with NIPC 516037170, headquartered at Av. Marechal Craveiro Lopes, no. 6, 1700-284 Lisbon, and is intended for the dissemination and commercialization of health services provided by FHVC.

For any clarification related to this website or these Terms & Conditions of Use and the contracting T&C, FHVC can be contacted through the following means:

  1. Telephone: +351 210 495 836 (local call cost), available 24 hours a day, 7 days a week;
  2. Email: apoio.cliente@fh-vc.pt

2. INTELLECTUAL PROPERTY

The FUTURE HEALTHCARE VIRTUAL CLINIC brand is the exclusive property of FHVC.

The website https://fhvirtualclinic.com/, as well as all its content, is protected under the Intellectual Property Law, in particular by copyright and industrial property rights, which are the exclusive property of FHVC and/or FHVC’s partner entities.

Any use, copying, transmission, commercialization, reproduction, or total or partial reference to its contents is strictly prohibited, constituting a crime when carried out without prior authorization from its owner.

The use of the website domain or links to it for abusive purposes and without prior authorization may give rise to the competent legal measures by FHVC.

FHVC bears no responsibility for the abusive placement of links to the website on other pages, for the origin of these pages, or for the content published on them.

The copyright of the texts on the website belongs to FHVC; they may not be altered, reproduced, transcribed, copied, or used in any other way without its prior written authorization.

Any use, in any form, of the trademarks and/or logos and/or any other content made available on the website is subject to the express authorization of the entity holding the respective intellectual property rights.

3. FREE ACCESS

User access to the website https://fhvirtualclinic.com/ is free of charge and does not require any formalities.

Mere access to the website does not imply the establishment of any type of bond or commercial relationship between FHVC and the User.

The inclusion on this website of information regarding the services offered by FHVC is for informational and advertising purposes only, except when another purpose is expressly stated.

 

4. RESTRICTED ACCESS

The User may create a Personal Account in order to benefit from a set of additional features, such as managing a contract previously concluded with FHVC, accessing the provision of health services, among others.

The creation of a Personal Account requires the collection of personal data, which is processed in accordance with the Terms & Conditions and Privacy Policy of the Client Area.

 

  • USER OBLIGATIONS

By creating a Personal Account through the website https://fhvirtualclinic.com/, the User undertakes to:

  • Ensure the truthfulness and accuracy of personal data;
  • Use it only to subscribe to real, non-fraudulent services;
  • Guarantee the confidentiality of their access data to prevent misuse by third parties;
  • A purchase made through this website presupposes that the User is at least 18 years old and legally capable of entering into contracts and making payments.
  • Failure to comply with these T&C, as well as with the contracting T&C of each service and the specific T&C of the Client Area, entitles FHVC to block or cancel the User’s Personal Account.

4.2. SUSPENSION OF THE PERSONAL ACCOUNT

In the event that the information provided by the User is unreliable, incomplete, or incorrect, or if there are suspicions of a false or fraudulent service subscription, FHVC reserves the right to suspend the Personal Account and request any information or guarantees it deems indispensable from the User.

If no consensual solution is possible, the Personal Account will be canceled by FHVC.

5. PERSONAL DATA

In cases where the User wishes to subscribe to a service directly on the website https://fhvirtualclinic.com/, personal data may be requested, the processing of which will be carried out in accordance with the Privacy Policy and Cookies Policy, which we recommend reading.

 

FHVC does not automatically collect any type of personal information from website users without authorization; that is, users are not required to provide any personal information to browse the website https://fhvirtualclinic.com/.

FHVC reserves the right, however, to collect information that is not personal in nature and is aimed at optimizing website navigation.

6. PAYMENT METHODS

To pay for services subscribed through its website, FHVC offers the User the following payment methods:

  • Multibanco;
  • Direct Debit;
  • Credit Card.

Payment will be made before the service begins, in accordance with the chosen payment method.

7. SHIPPING AND DELIVERY OF PRODUCTS

If you purchase a product through the FHVC website, and without prejudice to reading and applying the applicable T&C, we inform you that product delivery will take place, after order confirmation, at the location previously indicated by the Client and within the specified delivery period or, if no date is specified, within a maximum of 30 (thirty) days from the confirmation of payment.

The prices of the products marketed by FHVC already include VAT at the legally applicable rate, as well as all shipping costs for mainland Portugal and the islands.

Exceptional delays may occur due to circumstances, of which the Client will be informed.

8. PRODUCT RETURNS

Under no circumstances should the Client return products purchased through the website without first contacting FHVC and without FHVC having confirmed the conditions under which the return may be accepted, as set forth in the Product Contracting Terms & Conditions.

In cases where the Client returns the product under the conditions indicated by FHVC, FHVC will assume the return costs through collection at the same location where delivery previously took place.

 

9. WEBSITE SECURITY

The website https://fhvirtualclinic.com/ is equipped with security systems to ensure the protection of data entered by users, as well as to prevent unauthorized access, misuse, disclosure, loss, or destruction.

The User undertakes to use the website in good faith and in compliance with the law and the usage rules provided by FHVC, and is prohibited from using it for illicit purposes or in any way that harms FHVC or the normal functioning of FHVC or the business group it belongs to, namely the Future Healthcare Group (hereinafter FH Group).

Thus, any communication or transmission of content that infringes third-party rights and/or whose content is threatening, obscene, defamatory, pornographic, xenophobic, and/or violates human dignity or children’s rights, or current legality, or any behavior that incites or constitutes the practice of a crime is expressly prohibited.

It is the User’s responsibility to ensure that website access is carried out through a secure device, with an operating system duly updated and protected against malicious software or computer viruses.

10. THIRD-PARTY WEBSITES

The website https://fhvirtualclinic.com/ may provide links to third-party pages. These websites do not belong to, nor are they operated or controlled by FHVC or the FH Group; therefore, they are not responsible for and do not endorse the content of these websites or any sites linked or referenced in them. The use of such links and the content therein is the sole responsibility of the users.

 

11. LIABILITY

FHVC does not guarantee the permanent availability and accessibility of the website. Access to this website may be suspended for technical reasons and due to potential failures in telecommunications and internet systems for which FHVC cannot be held responsible for any direct or indirect damages resulting from any events arising from the use and/or access to the website.

 

Thus, the User is solely responsible for ensuring their own protection and security when accessing the website, and FHVC is not responsible for any damages resulting from access to or use of this website by the User.

12. CHANGES

FHVC reserves the right, at any time and without prior notice, to modify or remove content, structure, graphic design, services, and conditions of access and/or use.

Unless the change requires the User’s express approval, continued use of the website will be considered acceptance of the new T&C.

FHVC reserves the right to change these T&C without prior notice; however, the User will be subject to the T&C of use and/or contracting in effect at the time of the consultation or contract entered through the website.

 

13. PREVALENCE, NULLITY OR INEFFECTIVENESS

The headings of the clauses contained in these T&C are merely informative and do not affect, qualify, or modify their interpretation.

In case of contradiction between a provision of these T&C and a provision of the T&C applicable to any of the services offered on the website, the particular conditions of that service shall prevail.

If any provision of these T&C is considered null or ineffective, in whole or in part, by judicial or administrative decision of the competent authorities, this shall not affect the remaining provisions.

 

14. RIGHT OF WITHDRAWAL

In contracts concluded through our website, as they are distance contracts, the customer User has a period of 14 (fourteen) days from the date of purchase to exercise the right of withdrawal.

The exercise of the right of withdrawal, in accordance with Articles 10 and 11 of Decree-Law no. 24/2014, as currently in force, must be made by sending a written communication expressing the intention to terminate the contract to the email/postal addresses indicated in section 1.

 

15. LEGISLATION AND JURISDICTION

These T&C for use of this website are subject to Portuguese law in force at the time.

Any conflict or divergence in interpretation will be submitted to the territorially competent court. If the User resides outside of Portugal, it is hereby agreed that the competent courts shall be the Portuguese courts, specifically the Court of the District of Lisbon.

 

16. ALTERNATIVE DISPUTE RESOLUTION

Without prejudice to the previous point and in compliance with Law no. 144/2015 of September 8, the User has the possibility of resorting to Alternative Dispute Resolution entities.

For more details, the User should consult the Alternative Dispute Resolution section available on the homepage of this website.

 

Updated on 15.07.2025