Informed Clinical Consent Priority Video-Appointment Service

Dear Client,

Please read the following content carefully, verify that all information is correct, and do not hesitate to request further information if anything is unclear.

INFORMED, CLARIFIED AND FREE CONSENT FOR A VIDEO-APPOINTMENT (PURSUANT TO GUIDELINE No. 015/2013 OF THE Directorate-General of Health)

  1. Client Identification (details provided at the time of appointment booking — Video-Appointments)
  2. Description of the act:
  • Tele and video-appointment with audio and video of the client, in the context of the Priority Video-Appointment Service (PVAS).
  1. Objective:
  • Clinical advice and/or triage of situations considered priority, which may be addressed without: an in-person physical examination, the performance of a diagnostic test on-site, the administration of medication in a healthcare facility, or the performance of a medical procedure.
  1. When not to use

This service is NOT suitable in the event of:

  • Urgent situations requiring an in-person physical examination, the performance of a diagnostic test on-site, the administration of medication in a healthcare facility, or the performance of a medical procedure.

 

  • Medical emergencies such as chest pain or tightness; weakness in an arm, facial drooping, or difficulty speaking; altered level of consciousness such as drowsiness or unresponsiveness; choking; heavy or uncontrollable bleeding; severe burns; or injuries resulting from an accident. In these cases, please contact 112.
  • Management of chronic disease.
  • Requests for chronic medication prescriptions, particularly psychiatric medication.
  • Requests for complementary diagnostic tests for the assessment of health status or non-acute illness.
  1. Benefits
  • Remote clinical assessment, with comfort and ease of access.
  1. Security
  • The electronic systems used incorporate security protocols to protect the confidentiality of your identity and clinical data, and include measures that safeguard and ensure their integrity.
  1. Drawbacks
  • The situation may not be resolvable by video-appointment and may require a subsequent in-person consultation; — Technical difficulties or failure that prevent or interrupt the tele or video-appointment; — Failure of security protocols resulting in a breach of clinical data privacy; — Security vulnerabilities attributable to the Client’s device and/or the networks through which the video-appointment connection is established.
  1. Duration
  • The duration of the appointment will be adapted to the clinical situation, within the context of a digital health service.
  1. Medical Prescriptions
  • Taking into account the medical context and the practices established by FHVC, following an appointment with the physician, if the physician deems it appropriate based on medical criteria and in accordance with FHVC’s current protocols, a medical prescription may be issued.
  • The issuance of a medical prescription is not guaranteed following the appointment. The decision to prescribe medication is made by the physician based on their clinical assessment.
  • This service is NOT INTENDED for the issuance of chronic medication prescriptions, particularly psychiatric medication, which should be managed by the patient’s attending physician.